SEGWAY PARTS - Stepper Motor

J.L.Motorace LTD   aims to always provide high quality Goods that are fault free and undamaged. On occasion however, goods may need to be returned. Returns are governed by these Terms and Conditions.

1. Orders can be cancelled BEFORE goods are dispatched. In this event you must contact us within 24 hours. If your order has not been dispatched, it will be cancelled and you will be refunded in full within 7 days.

We accept Returns or exchanges only if you receive Goods that do not meet the description or are not the actual specified product as advertised for sale. You can also require a refund for faulty/wrong goods. You can request refund within 15 days after the order has been completed

2. J.L.Motorace LTD  is not responsible for paying shipment costs. You will be given the option to have the Goods replaced with those ordered (if available) or to be refunded through the payment method used by you when purchasing the Goods. Refunds and replacements will be issued upon our receipt of the returned Goods.

If a mistake has been made please contact us immediately to authorise the return. Please DO NOT MAIL US THE ITEM BACK UNTIL YOU HAVE CONTACTED US AND YOUR RETURN HAS BEEN AUTHORIZED. In case the order dispatched includes product(s) other than those specified in the order you have submitted then full refund will be provided or the correct item(s) will be sent without any additional charge. Refunds will be made within 30 days. Please note that we do not accept exchange or refund for any item, which has been used or is not in the exact condition in which it was dispatched by us.

All returns must be sent back to us at our contact address at your own cost and risk unless otherwise stated.

3. If Goods are damaged in transit and the damage is apparent on delivery, you should sign the delivery note to the effect that the goods have been damaged. In any event, you should report such damage to J.L.Motorace LTD within 10 days and arrange collection and return. Motorace is not responsible for paying shipment costs neither to replace the items.

If you wish to return Goods to J.L.Motorace LTD for any of the above reasons, please contact us using the details on the Contact form.